Privacy Policy

Welcome to New Car Planet (“we”, “our”, “us”, or the “Company”). We operate the website located at newcarplanet.com (the “Site” or “Platform”) and manage our flagship automotive accessories retail establishment located at Daladali Chowk, Ranchi, Jharkhand 825222.

This Privacy Policy details the policies and procedures governing the collection, storage, processing, transfer, and protection of personal data and information gathered from visitors, customers, and registered users when using our e-commerce platform, requesting customized vehicle accessory fitments, or contacting our support team.

This Privacy Policy is an electronic record published in accordance with the provisions of:

• The Information Technology Act, 2000 and applicable statutory amendments;
• Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules);
• The Digital Personal Data Protection Act, 2023 (DPDP Act) of the Republic of India.

This document constitutes a legally binding agreement between you as a consumer or platform visitor and New Car Planet.

To provide accurate auto accessories, ship orders safely, and provide fitment advice, we collect specific categories of data:

We process your personal information exclusively for the following lawful purposes:

We never sell, rent, trade, or monetize your personal information to third-party advertisers or marketing agencies.

We disclose data strictly on a need-to-know basis to trusted service providers:

• Logistics & Courier Partners: Courier partners (such as Delhivery, Bluedart, DTDC, India Post) receive your shipping name, delivery address, postal PIN, and phone number solely to deliver your packages and provide tracking alerts.
• Payment Processors: Transaction parameters passed to secure banking gateways to finalize payments.
• Communication Providers: SMS and transactional email infrastructure used to transmit order confirmations, OTPs, and invoices.
• Legal & Regulatory Authorities: Where compelled by applicable Indian law, court summons, or regulatory authorities to enforce legal rights or investigate fraudulent activity.

Cookies are tiny text files stored in your web browser that help us optimize platform responsiveness:

You can configure your web browser to reject or delete cookies. However, disabling cookies may prevent you from adding items to your shopping cart or checking out.

We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, including:

• Fulfilling customer service, returns, and warranty claims on electrical components;
• Compliance with mandatory Indian tax, GST, accounting, and commercial auditing laws;
• Resolution of legal disputes, enforcement of our Terms and Conditions, and fraud prevention.

Upon expiration of the applicable retention timeline, personal data is permanently deleted from active production databases or irreversibly anonymized.

Under the Digital Personal Data Protection Act, 2023, you hold the following rights regarding your personal information:

To exercise any of these rights, email our team at info@newcarplanet.com. Requests will be acknowledged within 48 hours and processed within 15 business days.

Our services, automotive accessories, and website are directed strictly at individuals who are 18 years of age or older and legally capable of entering into binding contracts under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from minors under 18 years. If you become aware that a minor has provided us with personal information without parental consent, please contact us immediately to purge the data.

We maintain rigorous technical, administrative, and physical security measures designed to prevent unauthorized access, exposure, alteration, or destruction of your data:

• End-to-End Encryption: All communications between your web browser and our production servers are encrypted using modern Transport Layer Security (TLS 1.3 / 256-bit SSL).
• Access Control: Administrative access to order records and customer databases is restricted exclusively to authorized personnel under multi-factor authentication (MFA).
• Database Protection: User passwords and sensitive session tokens are protected through secure cryptographic hashing algorithms.
• Vulnerability Management: Automated firewalls, DDoS mitigation, and continuous monitoring against unauthorized intrusion attempts.

We may periodically update or amend this Privacy Policy to reflect advancements in technology, enhancements to our automotive accessory inventory, operational refinements, or evolving legal mandates.

Any modifications will take effect immediately upon being posted on this URL (https://newcarplanet.com/privacy), marked by the revised effective date at the top of the document. We recommend reviewing this page periodically.

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the name and contact details of our designated Grievance Officer are set forth below: