Policy Overview & Commitment
At New Car Planet, customer trust and vehicle styling satisfaction are our utmost priorities. We stand behind the quality of every car accessory, stereo unit, custom seat cover, and LED lighting system sold through newcarplanet.com and our Ranchi storefront.
This Refund and Cancellation Policy clearly outlines the conditions under which cancellations, returns, replacements, and refunds are facilitated.
Order Cancellation Policy
Pre-Dispatch Cancellation: You can cancel your order at any time before it has been dispatched from our store or handed over to our logistics partner. To cancel:
- Contact us immediately via WhatsApp or phone at +91 9031679744, or email info@newcarplanet.com with your Order ID.
- Upon successful cancellation before dispatch, 100% of your paid amount will be refunded to your original payment method within 5–7 business days without any deduction.
Post-Dispatch Cancellation: If the order has already been handed over to the courier and assigned a live tracking number, it cannot be cancelled in transit. You may instead choose to refuse delivery upon courier arrival or initiate a return upon receipt under our 7-Day Return Policy.
7-Day Return Eligibility
We offer a 7-Day Return Window starting from the calendar date of confirmed courier delivery. To qualify for a return:
Item must not have been screwed, glued, bolted, or installed in any automobile.
Original manufacturer box, warranty cards, manuals, wiring harnesses, and screws intact.
Copy of your tax invoice, digital order confirmation email, or receipt.
Product barcodes, security stickers, and serial numbers must not be peeled or defaced.
Non-Returnable Automotive Items
In adherence to hygiene, vehicle safety, and manufacturing specifications, the following cannot be returned or refunded once opened or installed:
- Custom-Stitched Seat Covers: Tailored seat covers custom-stitched to your specific car model and color combination after installation;
- Electrically Modified Products: Android touchscreens, LED kits, or cameras where wiring has been cut, spliced, or modified during DIY installation;
- Consumable Car Care Liquids: Opened bottles of dashboard polish, car shampoos, ceramic spray coatings, and glass cleaners;
- Car Perfumes & Fragrances: Unsealed air freshener cans or diffuser bottles;
- Adhesive Accessories: Sun visors, chrome door cladding, or bumper protectors after protective 3M peel-off adhesive film has been removed.
Refund Turn-Around-Time (TAT) & Mode
Inspection & Approval: Once your returned item reaches our Ranchi inspection desk, our quality team inspects it within 24 to 48 hours to verify intact seals, components, and condition.
Turn Around Time (TAT): Upon approval, refunds are initiated immediately and reflect in your account within 5 to 7 business days.
Mode of Refund Reimbursement:
- Prepaid Orders (UPI, NetBanking, Debit/Credit Card): Refunded directly to the original bank account or source card used during checkout via our payment gateway (Razorpay).
- Cash on Delivery (COD) Orders: For COD purchases, refunds are remitted via NEFT / IMPS or direct UPI transfer to the bank account specified by the customer.
Damaged, Defective or Wrong Fitments
If an item arrives damaged in transit or does not fit your car despite providing the correct car model and year:
100% Free Replacement Protocol:
Notify us within 48 hours of delivery with photos of the damaged part or unfit accessory. We will arrange a free courier reverse pickup and dispatch the correct replacement SKU to you at zero additional cost.
Step-by-Step Return & Exchange Procedure
Governing Law & Legal Jurisdiction
This Refund & Cancellation Policy shall be governed by and interpreted under the laws of India.
All legal claims, return disputes, or interpretations shall be subject to the exclusive jurisdiction of the competent courts in Ranchi, Jharkhand, India.
Claims & Customer Support Helpdesk
New Car Planet
Daladali Chowk, Ranchi, Jharkhand 825222